Privacy Policy for Funeral Songs
Effective Date: January 2025
Funeral Songs ("we," "us," or "our") is committed to protecting the privacy of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website [insert website address] (the "Website") and use our services. This policy applies to users in the United States, the United Kingdom, and Australia.
1. Information We Collect
We collect the following types of personal information:
Information You Provide Directly:
Contact Information: Name, email address, phone number, and postal address.
Account Information: Username and password (if you create an account).
Payment Information: Credit card details or other payment information, securely processed by our payment provider.
Tribute Information: Details about the person being honoured, including their name, dates of birth and passing, a description of their personality, key memories, stories, and preferences for the personalized song.
Song Preferences: Preferred musical genre, vocalist preference (male/female/no preference), and any other song preferences you provide.
Optional Information: Additional details or requests you may choose to provide through our forms.
Information Collected Automatically:
Usage Data: Information about how you use our Website, including pages visited, time spent on pages, click patterns, and navigation.
Device Information: Information about the device you use to access our Website, including IP address, browser type, operating system, and device identifiers.
Cookies and Similar Technologies: We use cookies and similar technologies to collect usage data and to improve your experience on our Website. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We use your personal information for the following purposes:
To Provide Our Services:
Creating and delivering your personalized tribute song.
Processing your orders and payments.
Providing customer support and responding to inquiries.
To Communicate with You:
Sending order confirmations, delivery updates, and other transactional emails.
Sending you information about our services, promotions, and updates (you can opt out of promotional emails).
To Improve Our Website and Services:
Analysing usage patterns and preferences to improve website functionality.
Troubleshooting and resolving technical issues.
Personalizing content and user experience.
For Compliance Purposes:
To comply with applicable laws, regulations, and legal processes.
To protect the rights, property, or safety of Funeral Songs, our users, or others.
For Internal Purposes:
Data analysis, research, and audits.
Business planning and administration.
3. How We Share Your Information
We may share your personal information with the following:
Service Providers:
We may share data with third-party service providers who assist us in delivering our services, including payment processors, songwriters, music producers, and email delivery services. We will ensure these services all comply with GDPR, and data protection laws.
Legal Compliance and Safety:
We may disclose your information if we believe it's necessary to comply with any legal process, such as a court order or subpoena, or to protect our rights or the safety of others.
Business Transfers:
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.
With your consent:
We may share your information with your explicit consent.
We do not ever sell your personal information to third parties.
4. Data Security
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure:
Encryption: We use encryption technologies to protect sensitive data during transmission.
Access Controls: We restrict access to personal information to authorized personnel only.
Regular Monitoring: We regularly monitor our systems for potential security vulnerabilities.
Data Retention: We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for. We will then delete, anonymize or securely dispose of your information.
While we strive to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
Access, Correction, and Deletion:
You have the right to access, correct, or delete your personal information that we hold.
You can request these actions by contacting us using the details in Section 9.
Opt-Out of Marketing Emails:
You can opt-out of receiving promotional emails at any time by using the unsubscribe link included in our emails.
Cookies:
You can manage your cookie preferences through your browser settings.
You can set your browser to block all cookies, but this may affect your experience on our Website.
Data Portability:
You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
6. International Data Transfers
Your personal information may be transferred to, and processed in, countries outside of your country of residence, including the USA. We ensure that such transfers comply with applicable data protection laws by implementing appropriate safeguards, such as:
Standard Contractual Clauses: We use standard contractual clauses approved by the European Commission for data transfers from the UK/Europe to other countries.
Privacy Shield Compliance: For transfers to the US, we use service providers that are certified under the EU-US Privacy Shield or its successor framework.
Binding Corporate Rules: When necessary we will use binding corporate rules to ensure protection of your data.
7. Children's Privacy
Our Website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete that information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our Website and updating the effective date. Your continued use of our Website after any changes are posted constitutes acceptance of the updated policy.
9. Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: moc.liamg%40sgnosynomrahtleftraeh